Organize your Instagram business

Manage transactions directly from the Instagram messenger in your browser and never lose a single client.

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Ponyhelper — CRM for your business in social media

Ponyhelper is a customer relationship manager for Instagram.
Its workflow is provided by Chrome extension and Admin panel.

To start boosting your Instagram business you need to go through few steps:

1. Click on Sign up button in order to leave your email and username of the Instagram account you want to enhance.
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Then you will receive an email from Ponyhelper with a password for your account.

Ponyhelper — CRM for your business in social media
Ponyhelper — CRM for your business in social media

2. After that, you can log in at app.ponyhelper.com (Admin panel)

3. To connect the admin panel with your Instagram account you need to install Ponyhelper extension for the Chrome browser.
As soon as you install the extension you will see the Ponyhelper icon in the extension folder. Click on the icon and then Refresh to reveal your Project.

Ponyhelper — CRM for your business in social media
Ponyhelper — CRM for your business in social media

4. Now you can go to the Instagram messenger and click the Refresh button to see some magic :)

5. To make it work on your own rules you need to get back to the Admin panel and set stages, add products and quick messages.
After that you can see created items, stages and messages in your Instagram messenger!

Ponyhelper — CRM for your business in social media

That's it! Now you are at 80lvl in managing deals and transactions passing through Instagram messenger!
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Privacy Policy

Last update: January 12th, 2021

1. Collected Data
PONYHELPER collects, on a voluntary basis, from the Client a limited number of data, including Personal Data, which is solely for the performance of PONYHELPER and used in connection with PONYHELPER.
The Client may therefore be required to provide the following information:
First name
Last name
Email address
Phone
Company name
Company billing address
Company tax identification number (VAT number for European based Clients).
In addition, thereto, PONYHELPER may collect data concerning the Client’s preferences or behavior on the website ponyhelper.com and app.ponyhelper.com application (what pages the Client visits, surveys, etc.).
2. Usage of Data
The purpose of data collection within PONYHELPER is to enhance the Client experience. We will retain any Data you submit for as long as PONYHELPER deems it necessary to provide adequate service to the User, unless explicitly asked by a User for their Data to be deleted.
The Client has a permanent right to access, amend or delete any information related to him/her/it by sending an email to contact@ponyhelper.com.
All data provided by the Client, including Personal Data, Imported Data and Generated Content will not be freely given to anyone. We do not, under any circumstances, sell either your Personal Data or your Data.
If someone originating from your account account holder or someone contacted via PONYHELPER at the User’s discretion playing role of “Client” complains or contacts us, we might then contact that person.
PONYHELPER does not collect any personal data that reveals, directly or indirectly, the racial and ethnic origins, the political, philosophical, religious opinions or trade union affiliation of persons, or information which concerns the health or sexual life of any person. Such sensible data shall not be sent, processed or stored through PONYHELPER.
For purposes of the Data Protection Act 1998 and GDPR, PONYHELPER acts as the “data controller” for Personal Data and acts as the “data processor” for Imported Data and Generated Content.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998 and the European Union’s General Data Protection Regulation. For more details on these two security regulations see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Personal Data may be used by us for the following reasons:
internal record keeping;
improvement of our products / services;
transmission by email of promotional materials that may be of interest to you;
transmission to 3rd parties in order for them to market relevant promotional materials that may be of interest to you;
The ability to make automated decision making, including profiling, only for the purpose of offering a better and more personalized experience for the User or
marketing to new users based on information from the users of PONYHELPER in aggregate;
in each case, in accordance with this privacy policy.
3. Third party websites and services
PONYHELPER may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. PONYHELPERs of such services have access to certain Personal Data provided by Users of this Website and may be located in various locations throughout the world.
Unless we specifically say otherwise, your Data will never be intentionally disclosed to third parties for the sake of administering better service, but never for marketing purposes through various affiliates and / or other companies within our group.
Any Personal Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998 and GDPR.
Additionally, Data can be transmitted to 3rd parties for relevant marketing purposes at the sole discretion of those employed by PONYHELPER.
If requested by law or by court order, PONYHELPER may provide the Personal Data to the legal authorities.
4. Links to other websites
PONYHELPER and all its websites may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
5. Controlling use of your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
use of Data for direct or indirect marketing purposes; and
You have the right to ask for a copy of any of your personal Data held by PONYHELPER.
You have the right to withdraw consent necessary to use the services provided by PONYHELPER at any time.
You have the right for your data to be deleted from the servers and databases of PONYHELPER.
6. Security
PONYHELPER takes data security very seriously and its system is compliant with the latest web security standards. PONYHELPER uses full SSL encryption, between its server and the Client once the latter is logged in and for the transfer to the Client. The login system is protected against brute­force attacks, injection of malicious scripts and other commonly known attack types. The access to PONYHELPER or to the Client’s Account and thus to the processed data is only possible through a valid password. The passwords are stored encrypted hash keys in the database and not visible to the staff of PONYHELPER.
PonyHelper is running on the REG.RU, which datacenter is located in Russia. All servers are always up­to­date with the latest security releases. A full backup is made on a daily basis and all data is constantly stored on different hard­drives to prevent data loss in case of a hardware failure. Personal data pertaining to the Clients will be deleted at the latest two (2) months after the closing or deletion of the Client’s Account.
Only authorized employees have access to view Personal Data, Imported Data and Generated Content.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not always perfectly secure and is done at your own risk. We cannot ensure the security of your Data transmitted to PONYHELPER.
7. Cookies
This Website may place and access certain Cookies on your computer. PONYHELPER uses Cookies to improve your experience of using the Website and to improve our range of products and services.
PONYHELPER has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling PONYHELPER to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
PonyHelper Cookie cookies are used to identify you as a Client and track how you found our service.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
8. Communication by PONYHELPER
PONYHELPER may send emails to the Client for technical or administrative purposes or to inform the Client of the latest development of PONYHELPER. PONYHELPER may also send unrelated commercial offers to the Client but in relation with the activity of the Client.
9. General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
The Privacy Policy is governed by and interpreted according to the laws of Canada. Any dispute, controversy or claim arising under, out of or relating to the validity, interpretation and performance of this Privacy Policy shall be referred to and finally determined by the competent courts of the Province of British Columbia and British Columbia law shall apply.
For any questions or concerns relating to the use of your User Data while using PONYHELPER, you are welcome to contact the PONYHELPER’s chosen Data Protection Officer who can be reached by sending an email to contact@ponyhelper.com
Every user of PONYHELPER has a variety of rights relating to the use of their data while using PONYHELPER, including the right to lodge a complaint with a supervisory authority.
10. Changes of business ownership and control
PONYHELPER may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of PONYHELPER. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
11. Changes to this privacy policy
PONYHELPER reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact PONYHELPER by email at contact@ponyhelper.com.

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